Eau Claire Family Automotive

Brody Pannhoff 6 months ago

1 star. Absolutely terrible experience with Eau Claire Family Automotive. I had my vehicle towed by them and the condition it was returned in was shocking. Before the tow, my vehicle was fine aside from the issue it needed help for. Afterward, I immediately noticed new problems and signs that it hadn’t been handled carefully during the towing process. When I brought this up, I expected at least some concern or willingness to look into it. Instead, I felt completely dismissed. No accountability, no effort to actually address the situation, just a lot of excuses. Having your car towed is already stressful enough without worrying about whether the company handling it is going to treat it properly. At the very least you expect professionalism and care when someone else has your vehicle. If you’re thinking about using this company, I would strongly recommend documenting your vehicle’s condition beforehand with photos and videos. I wish I had done that. Overall this was a frustrating experience from start to finish and definitely not a service I’d want to rely on again.

Romin Bahr 7 months ago

My Volkswagen Jetta got a flat randomly. Called to see if they might possibly have a tire that I could purchase to replace the junk one. They answered right away and even said they could mount and balance it same day for me :) I couldn’t recommend them more!

Bryce Jorgensen 11 months ago

Awesome company to work with! Broke down Friday night was able to get towed to their place and fixed and ready to go by Sunday night. Very good pricing as-well. Would highly recommend!

Darrell Broten a year ago

Just had Anita and Jason come over to jump start my battery. They were wonderful! Jason cleaned connections & tried to use the battery pack but my battery was too far gone. So they went all the way back to get longer jumper cables and those did the trick! They stayed to make sure I could restart my Outback and all was well. I recommend Eau Claire Family to anyone that needs help with their car or truck.

Elexia Saari a year ago

I had called Affordable automotive in Eau Claire concerning my gear shift, I could not get my car out of park. They told me my transmission might be blown, that they were booked, and that they knew someone who could pick it up for $250 to scrap it. I then called this company, Family Automotive, and they offered to come to my location and asses the car, they were able to manually shift my car into drive, had me follow them to the shop, bought parts and fixed my car so I could get home that night. They were more than helpful, I would recommend this company to anyone I know. Eau Claire Family Automotive saved me from accidentally scrapping my vehicle! Always get a second opinion!